THE 80-20 RULE
To deliver any kind of Service and generate value for the business there is an 80-20 rule in the industry. The rule states your People (Skilled Resources empowered to be catalyst) and Processes (Effective, Repeatable, Measurable and Relevant) make up the 80% and the technology plays ONLY 20% role. Organizations tend to forget that Technology is an enabler and it is utmost important to have the right technology which can be leveraged enterprise wide and can drive your process efficiency even better.
ServiceNow today is one of the leading Software-as-a-Service (SaaS)-based platforms which not just focuses on ITSM but non-ITSM areas such as Project Management, Financial Management,Facilities Management etc.
Cloud is now widely accepted and definitely changing the dynamics in the IT industry. More and more businesses manage to achieve best-in-class return on investment with cloud solutions such as ServiceNow.
Tekhonchos provides consulting on ITSM Transformation projects implementing ServiceNow as core capability replacing legacy Service Management platforms such as Remedy, HP Openview, CA Unicenter etc.
ServiceNow Consulting areas Include:
To learn more about ServiceNow, visit www.servicenow.com